1.231.269.3261 (between 4 P.M. and 8:00 P.M. eastern time)
This page gives detailed information about ordering, shipping, and return policies. We thank you for allowing us to provide you this service and aid in your health and balance.
Min. Order is $9.99
We use recycled paper, reclaimed packing materials and boxes whenever possible. At current time, this recycle level is 100% for packing materials and around 60% for boxes. Taking care of the earth and ourselves. On a local level we recycle our kombucha bottles from store returns and repackage them for reuse again and again! We also, look to use as much local products and materials as possible. Buyers Protection : Store Security : Returns : Kombucha Guarantee : Shipping Rates :
International Orders : Mail Orders
Our shopping-cart is enabled with Yahoo! Store's unequaled 128-bit encryption security. You can place your order with confidence. We release no personal information to third parties.
Buyer Protection: We participate in Yahoo Buyer Protection
Yahoo Merchant Rating
The BUYER PROTECTION icon below a merchant's name indicates that purchases made through Yahoo! Shopping at that merchant's site are protected from some types of fraud by the Yahoo! Buyer Protection Program.
All Yahoo! Store merchants and Yahoo! Shopping advertising partners are eligible to participate in this program. These merchants must earn and maintain a minimum 3-star average merchant rating. Purchases made from merchants which display the Buyer Protection icon at the time of purchase are covered by the program regardless of the merchant's status at the time a claim is filed. Important limitations apply.Security:
Organic-Kombucha.Com uses Yahoo! Store Internet protection services, including digital certification, to secure every transaction. Our shopping-cart is enabled with Yahoo! Store's unequaled 128 bit encryption security. You can place your order with confidence.
We use the 128-bit Secure Sockets Layer (SSL) technology. SSL encrypts your order information to avoid the decoding of that information by anyone other than us. Your credit card information is never sent via email, as some websites may, which means higher security for you and us. We may contact you to verify your name, address, or order information. However, we will never ask for your credit card information through email or telephone request. Please report any attempts to obtain your credit card information in this manner. Returns:
Unused and unopened items may be returned. Customers must first email Organic-Kombucha.com at, email@example.com to get a return shipping number and give reasons for the return. Customer must also pay shipping cost to return unused items. Opened or used items may not be returned in most cases unless due to spoilage or contamination. Our culture products are consumable items and are non-refundable, however, we will provide a replacement culture to the customer free of charge if it is determined that the culture was damaged or became non-viable due to reasons under our control.
Declined, refused, or unwanted orders that have already been shipped must be returned by the customer, postage paid, before items will be credited to the customer's account.
Notice: There will be a $20 restocking fee on all declined or unclaimed orders.Kombucha Culture Guarantee:
We 100% guarantee our cultures to be viable and reproduce or we will send you a replacement culture starter free of charge. This guarantee applies only within the USA, to packages shipped via recommended postage, via USPS Priority Mail or UPS 2-day shipping. This guarantee does not apply to international order, as we cannot control international customs processing, duties, or delays in foreign countries. We will still ship to international customer addresses, however, we cannot guarantee that the culture will make it to you safely.
You must email us at kombucha (at) organic-kombucha.com to obtain a replacement starter.
This guarantee does not cover loss of culture through improper brewing methods, molds that were introduced during or after the brewing process or improper handling or brewing of tea solution. This guarantee is good for 20 days after receiving your shipment.Shipping Rates:
UPS and USPS priority mail rates are calculated at time of checkout by the yahoo store system. If applicable, the rate includes fuel surcharge fees and Delivery Area Surcharge fees on top of normal shipping fees. These rates are determined by UPS and not by us. Note:
If shipping amount total is $0.00 at checkout, then shipping plus handling charges will be applied to your order after you receive an order confirmation email. We will email you with the total amount for S&H before processing your order.USPS rates are by Priority Mail
- ground only for US, international, and Canada orders. Priority Mail offers 1-3 day service to most domestic destinations.
- Shipping will never total $0.00
- If shipping charges total $0.00 at checkout (most likely to a default in a selection) then we will manually calculate S&H and email you with a total before processing your order.
- A handling fee of $0.49-$2.00 is added to each order and is included in the total amount for shipping during checkout.
Depending on your selection during checkout:
- Current UPS charges are automatically added to your order at checkout.
- Estimated USPS charges are automatically added to your order at checkout. We will determine the current rates and adjust the shipping & handling amount before processing your order.
We do accept international orders to most countries.
We have changed our sites and now all international orders should be place at our new culturing website: www.organic-cultures.com
For all international orders, your payment via check or credit card must first clear and post to our bank account before your order will be shipped. Sorry for any inconvenience this may cause, however, this protects us from fraudulent orders and un authorized use of stolen credit cards which protects you.Mail Orders:
We do accept mail orders. Please email list of products desired and quantity and shipping method desired, USPS or UPS. We will email back order total and shipping cost of total order. Please allow order total and shipping cost to be determined before sending payment. We will email you this information once we determine the order total.
Send payment by check or money order payable in US funds to Anahata Balance
PO Box 274
Buckley, MI 49620
All mail orders will be shipped out after check draft or money order has cleared. Allow up to two weeks additional time for processing and handling.
For any other questions, please contact us at info (at) organic-kombucha.com